Return and Exchange Policy
Every Time Depot product is backed by our long standing tradition of quality and craftsmanship. All items sold by timedepot.com.ph have passed strict quality assurance and are insured when shipped. Time Depot will accept any undamaged merchandise with original packaging/box and warranty card within 7 days, together with the Invoice, from the received shipping date. Time Depot reserves the right to deny refunds for a returned item that does not comply with this policy.
For products purchased on timedepot.com.ph, original shipping charges and any shipping taxes are non-refundable. Please allow 7-10 business days to process your return once received at our warehouse. If return or exchange is approved, refund via timedepot.com.ph credits or item exchange will be issued. To return or exchange an item, please pack it in its original condition.
If you wish to return a product that you received as a gift from timedepot.com.ph, the refund will be via timedepot.com.ph credits. When returning a gifted item, please provide the Gift Receipt or order number or purchaser name, address, and telephone number to assist in processing the return.
If you need any assistance or have questions about our Return & Exchange policy, please message via web chat or call us at 0995-485-5352, Mondays to Fridays, 9am - 4pm
- Provide our Customer Service team order details and reason for return or exchange.
- Proceed to your preferred courier to ship back your returns, please take note of the tracking number stated on the shipping label provided by the courier as reference.
- Return via Courier i.e. Mr Speedy, CliqNShip, LBC, 2GO
- Shipping is charged to the customer.
- Purchases from this website will not be accepted for exchange in Time Depot stores
- Purchases from other platforms (i.e.Lazada and Shopee) should be directed to the original place of purchase, and will not be accepted for return to any Time Depot store or timedepot.com.ph.
- It is recommended to have the item purchased insured, since the customer bears the burden of loss or damage until the warehouse physically receives the returned package.
- Upon inspection and approval of the return or exchange, a Time Depot representative will contact the customer for the claim procedure via mobile or email.
- For disapproved returns, the product will be shipped back, charged to the customer.
- If the item as inspected is found to be with manufacturing defects, timedepot.com.ph credits will be issued.
- For approved exchanged items due to manufacturing defects, timedepot.com.ph will shoulder the shipping charges.
Exceptions to the return and exchange policy
Any items purchased as Final Mark Down and/or Clearance may not be returned or exchanged.