Fulfillment Policy

Shipping Charges

Your total shipping charges will automatically compute during checkout prior to the completion of the order.

Delivery Time

Delivery estimates exclude weekends and holidays. Unless we foresee potential delays, orders will be processed within 2-3 days to be ready for delivery. Time Depot reserves the right to hold any order for suspected fraud and/or billing and shipping validation. Affected customers will be notified by Time Depot Customer Service.

Once your order is shipped out, please expect item/s within 7-14 business days, depending on your delivery address, after the order leaves the warehouse.

NCR: 7 business days

Luzon: 7 - 10 business days

Visayas and Mindanao: 11 - 14 business days

Orders are shipped from Monday to Saturday, 9am - 5pm, excluding national holidays. All deliveries must be signed upon receipt.

Additional Information

  • Orders cannot be delivered to addresses outside of the Philippines.
  • Please coordinate with the designated courier regarding the status of delivery.
  • Please kindly contact us for further assistance.
  • Web Chat, Mondays to Fridays, 8am - 5:30pm.
  • Call us at (63) 917 190 0273, Mondays to Fridays, 8am - 5:30pm. Our Customer Service Representative will be happy to assist you.


In-Store Pickup

The In-Store Pickup option offers the convenience of placing online orders and picking it up at a selected Time Depot store convenient for you.

Available at the following branches:

Metro Manila
Festival Super Mall - Level 2
Market! Market! - 2nd Floor
Robinsons Place Manila - Level 2
SM Mall Of Asia - 2nd Floor
SM City North Edsa - 3rd Floor
Power Plant Mall - 3rd Floor

North Luzon
SM City Marilao - 2nd Floor
SM City Pampanga - Ground Floor
SM City Tarlac - 2nd Floor
SM City Cabanatuan - 2nd Floor
SM City Clark - 2nd Floor

South Luzon
SM City Lipa - Ground Floor
SM City Dasmariñas - Upper Ground Floor
SM City Bacoor - 3rd Floor
SM City Calamba - 2nd Floor
SM City Taytay - 2nd Floor
SM City Sta. Rosa - Ground Floor

SM City Cebu - 2nd Floor
SM City Bacolod - 2nd Floor

SM City Davao - Ground Floor
Centrio Cagayan De Oro - 2nd Floor

In-Store Pickup Schedule

After order placement, pickup day/time can be chosen. Your order will be available for pickup 3 business days after the order is placed. Please bring your pick-up email and a government photo I.D. to pick-up your order. When you arrive at the store, please speak to a store associate to assist you when picking up your order.

Day of order
Start of pick up day option
NCR North & South Luzon Visayas & Mindanao
Monday Thursday
After 7 working days
from order date
After 10 working days
from order date
Tuesday Friday
Wednesday Monday
Thursday Tuesday
Friday Wednesday
Saturday - Sunday Thursday