Fulfillment Policy

Shipping Charges

Your total shipping charges will automatically compute during checkout prior to the completion of the order.

Talk To Us

• Call us at +63 (917) 190 0273, Mondays to Fridays, 8:00am - 3:00pm if you wish to arrange your order via Lalamove or Grab (exclusively for Metro Manila only). Our Customer Service Representative will be happy to assist you.
• Payment of the order should be verified first prior to booking of pick-up.
• Customer will be the one to arrange pick-up and shoulder the shipping fee via Lalamove or Grab only.
• Processing of orders will still depend on payment confirmations/verifications.

Delivery Time

Delivery estimates exclude weekends and holidays. Unless we foresee potential delays, orders will be processed within 2-3 days to be ready for delivery. Time Depot reserves the right to hold any order for suspected fraud and/or billing and shipping validation. Affected customers will be notified by Time Depot Customer Service.

Once your order is shipped out, please expect item/s within 7-14 business days, depending on your delivery address, after the order leaves the warehouse.

NCR: 7 business days

Luzon: 7 - 10 business days

Visayas and Mindanao: 11 - 14 business days

Orders are shipped from Monday to Saturday, 9am - 5pm, excluding national holidays. All deliveries must be signed upon receipt.

Additional Information

  • Orders cannot be delivered to addresses outside of the Philippines.
  • Please coordinate with the designated courier regarding the status of delivery.
  • Please kindly contact us for further assistance.
  • Web Chat, Mondays to Fridays, 8am - 5:30pm.
  • Call us at (63) 917 190 0273, Mondays to Fridays, 8am - 5:30pm. Our Customer Service Representative will be happy to assist you.

In-Store Pickup

The In-Store Pickup option offers the convenience of placing online orders via COD only and picking it up at a selected Time Depot store convenient for you.

Available at the following branches:

Metro Manila
Festival Super Mall - Level 2
Market! Market! - 2nd Floor
Robinsons Place Manila - Level 2
SM Mall Of Asia - 2nd Floor
SM City North Edsa - 3rd Floor
Power Plant Mall - 3rd Floor

North Luzon
SM City Marilao - 2nd Floor
SM City Pampanga - Ground Floor
SM City Tarlac - 2nd Floor
SM City Cabanatuan - 2nd Floor
SM City Clark - 2nd Floor

South Luzon
SM City Lipa - Ground Floor
SM City Dasmariñas - Upper Ground Floor
SM City Bacoor - 3rd Floor
SM City Calamba - 2nd Floor
SM City Taytay - 2nd Floor
SM City Sta. Rosa - Ground Floor

SM City Cebu - 2nd Floor
SM City Bacolod - 2nd Floor

SM City Davao - Ground Floor
Centrio Cagayan De Oro - 2nd Floor

In-Store Pickup Schedule

After order placement, pickup day/time can be chosen. Your order will be available for pickup 3 business days after the order is placed. Please bring your pick-up email and a government photo I.D. to pick-up your order. When you arrive at the store, please speak to a store associate to assist you when picking up your order.

Day of order
Start of pick up day option
NCR North & South Luzon Visayas & Mindanao
Monday Thursday
After 7 working days
from order date
After 10 working days
from order date
Tuesday Friday
Wednesday Monday
Thursday Tuesday
Friday Wednesday
Saturday - Sunday Thursday